Conference Services Manager

Ensemble; Menlo Park (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Ensemble in Menlo Park, CA seeks a Conference Services Manager to lead our event planning and management team. You will oversee conferences, meetings, and special events, ensuring flawless execution and exceptional client service.

Strong hospitality background and proficiency with event software, CRM, and budgets are essential to drive Upsell opportunities and vendor relations. Join us to deliver memorable experiences and strengthen partnerships with clients and vendors, while maintaining high

Qualifications

• Experience in hospitality or events management with a strong background in managing large-scale conferences or banquets.
• Excellent negotiation skills with a track record of securing favorable contracts while maintaining positive vendor relationships.
• Proficiency in Microsoft Office suite, CRM systems, and event management software for planning and communication purposes.
• Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines.
• Exceptional communication skills for effective client interaction and team leadership.
• Knowledge of catering operations, banquet services, and guest services within the hospitality industry.

Responsibilities

• Lead the planning, organization, and execution of conferences, meetings, and special events from inception to completion.
• Manage event budgets meticulously, including negotiating contracts with vendors, caterers, and service providers to maximize value through upselling opportunities.
• Coordinate with clients to understand their needs, provide tailored solutions, and ensure exceptional customer service throughout the planning process.
• Oversee all logistical aspects of events using event management software, including venue setup, catering arrangements, audiovisual requirements, and guest accommodations.
• Develop comprehensive marketing strategies for promoting events through various channels such as event marketing campaigns and CRM systems to boost attendance and engagement.
• Maintain detailed records of contracts, budgets, guest lists, and feedback to facilitate continuous improvement in event quality.
• Upsell additional services such as premium catering options or upgraded facilities to enhance client satisfaction and revenue generation.

Skills

Event planning

Vendor negotiations

Team leadership

Client communication

Tools

Microsoft Office

CRM systems

Event management software

Job description

Description

We are seeking a dynamic and highly organized Conference Services Manager to lead our event planning and management team. In this pivotal role, you will oversee the coordination and execution of conferences, meetings, and special events, ensuring seamless experiences for clients and guests alike. Your expertise in hospitality, event management software, and client communication will drive the success of each event while fostering strong relationships with clients and vendors. Join us to create memorable events that leave a lasting impression and elevate our reputation as a premier venue for conferences and gatherings.

Duties

• Lead the planning, organization, and execution of conferences, meetings, and special events from inception to completion.
• Manage event budgets meticulously, including negotiating contracts with vendors, caterers, and service providers to maximize value through upselling opportunities.
• Coordinate with clients to understand their needs, provide tailored solutions, and ensure exceptional customer service throughout the planning process.
• Oversee all logistical aspects of events using event management software, including venue setup, catering arrangements, audiovisual requirements, and guest accommodations.
• Develop comprehensive marketing strategies for promoting events through various channels such as event marketing campaigns and CRM systems to boost attendance and engagement.
• Maintain detailed records of contracts, budgets, guest lists, and feedback to facilitate continuous improvement in event quality.
• Upsell additional services such as premium catering options or upgraded facilities to enhance client satisfaction and revenue generation.

Qualifications

• Proven experience in hospitality or events management with a strong background in managing large-scale conferences or banquets.
• Excellent negotiation skills with a track record of securing favorable contracts while maintaining positive vendor relationships.
• Proficiency in Microsoft Office suite, CRM systems, and event management software for planning and communication purposes.
• Strong organizational skills with the ability to manage multiple projects simultaneously under tight deadlines.
• Exceptional communication skills for effective client interaction and team leadership.
• Knowledge of catering operations, banquet services, and guest services within the hospitality industry.
• Demonstrated ability to manage budgets effectively while identifying opportunities for upselling additional services.
• Experience in marketing event offerings through various channels including social media campaigns and targeted outreach.

Join our team as a Conference Services Manager if you thrive in a fast-paced environment where your leadership can transform ideas into unforgettable experiences! We value proactive professionals who are passionate about delivering excellence in every detail of event execution while building lasting client relationships.