Guest Experience Leader, Front Office Operations

Kimpton Hotels & Restaurants; West Hollywood (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Kimpton Hotels & Restaurants seeks a Front Office Manager to lead all front desk operations with a focus on guest service and staff development. You will train team members, handle guest requests, and coordinate with departments to maintain high satisfaction.

The role requires at least 2 years of management experience in hospitality, strong communication, and familiarity with Opera PMS and Microsoft Office. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Minimum of 2 years of management experience in hospitality or similar industry.
• Ability to diplomatically handle difficult situations while maintaining integrity.
• Excellent read, write, and verbal communication skills.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Lead all Front Office Operations and train staff to deliver high guest service.
• Meet desk agents, review logs, assist guests with services and special requests.
• Maintain key control, safety procedures, and VIP room readiness.
• Create and post staff schedules; ensure on-time coverage and controlled expenses.

Skills

Management experience

Strong communication

Diplomacy and conflict handling

Education

Bachelor's degree preferred

Tools

Opera PMS

Microsoft Office

Job description

Kimpton Hotels & Restaurants seeks a Front Office Manager to lead all front desk operations with a focus on guest service and staff development. You will train team members, handle guest requests, and coordinate with departments to maintain high satisfaction.

The role requires at least 2 years of management experience in hospitality, strong communication, and familiarity with Opera PMS and Microsoft Office. Flexibility for evenings, weekends, and holidays is expected.