Event Experience Lead — Registration & Onsite

American Express Global Business Travel; Jackson (MS); Vor Ort; USD 55.000 - 103.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning platform access

Zusammenfassung

American Express Global Business Travel is seeking an Event Experience Coordinator to build and run registration for a dedicated Experience Studio team, from invitation to onsite registration and final attendee reporting.

You will manage housing and travel, send communications in the client’s brand voice, run reports, handle attendee questions, test sites, and support onsite registration while protecting attendee data.

Qualifikationen

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000 or more attendees a year across multiple programs.
• Cvent certification, or equivalent hands on experience building event sites, registration paths, emails, and reports.
• The ability to build and run registration for a full program on your own, and to say early when you need help.
• Housing experience, including room blocks, rooming lists, and working with hotels on pickup, cutoff dates, and changes.
• Accuracy with data: strong Excel skills, care with lists, and the habit of checking a report before it is sent.
• Clear, warm written communication with attendees at every level, and the judgment to know when a question needs the event manager.
• Experience running or staffing an onsite registration desk, including badge printing and onsite changes.
• Sound handling of personal data, and comfort working inside a client owned system with its own rules.

Aufgaben

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and the changes that keep coming until the day of the program.
• Send attendee communications on schedule, from the first invitation through final details and post event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post event, including registration counts, pacing against targets, dietary and accessibility needs, and the reports the event manager, producer, and client stakeholders rely on.
• Answer attendee questions through the program inbox quickly and accurately, and spot the question that points to a problem with the site or the communication.
• Test every site, form, and email before it goes live, so errors are found by you and not by an attendee.
• Run the onsite registration desk, including badges, check in, onsite changes, and desk staffing, with the travel that comes with it.
• Protect attendee data by following the client's privacy and data handling rules, limiting access, and keeping records accurate enough to audit.
• Carry registration for several programs at different stages at once, keep each timeline current in the client's project tools, and raise risks early, such as slow pacing or a room block about to release.
• Close each program with final attendance, no shows, hotel pickup against the block, survey results, and a clean archive.

Kenntnisse

Event registration

Attendee management

Data accuracy

Written communication

Project coordination

Time management

Tools

Cvent

Jobbeschreibung

American Express Global Business Travel is seeking an Event Experience Coordinator to build and run registration for a dedicated Experience Studio team, from invitation to onsite registration and final attendee reporting.

You will manage housing and travel, send communications in the client’s brand voice, run reports, handle attendee questions, test sites, and support onsite registration while protecting attendee data.