Event AV Technician - Hospitality Tech Pro

Encore Global; Kansas City (MO); On-site; USD 1,959,000 - 2,547,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director, Event Technology and requires on-site work with hotel clients to guarantee proper equipment functionality during events.

This position emphasizes customer service, problem-solving, and accurate documentation. You will manage equipment sheets, assist with invoicing, and coordinate with clients and

Qualifications

• High School Diploma required. Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment for events.
• Exceeds expectations of internal and external customers through strong service.
• Coordinates with clients and vendors; handles invoices and paperwork in Navigator.
• Utilizes floor up-selling techniques to increase revenue; maintains equipment ready for events.

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director, Event Technology and requires on-site work with hotel clients to guarantee proper equipment functionality during events.

This position emphasizes customer service, problem-solving, and accurate documentation. You will manage equipment sheets, assist with invoicing, and coordinate with clients and