Event AV Technician – Hospitality Tech & Guest Service

Encore; San Francisco (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment. You will ensure guest satisfaction by meeting on-site needs, troubleshooting equipment, and coordinating with clients and staff.

The role requires a High School Diploma (Associate’s preferred), at least 1 year in customer service or hospitality, and 1 year of AV experience or equivalent. A valid driver’s license is required.

Qualifications

• High School Diploma required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
• Exceed client expectations and maintain positive relationships with clients.
• Understand and troubleshoot equipment and software issues.
• Complete systems entry and paperwork accurately and interact with staff/vendors for equipment.
• Upsell equipment and assist with invoicing.

Skills

Customer service

Hospitality

Communication

Technical troubleshooting

Education

High School Diploma

Associate’s degree

Tools

Audio-visual equipment

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment. You will ensure guest satisfaction by meeting on-site needs, troubleshooting equipment, and coordinating with clients and staff.

The role requires a High School Diploma (Associate’s preferred), at least 1 year in customer service or hospitality, and 1 year of AV experience or equivalent. A valid driver’s license is required.