Event AV Technician – Hospitality Tech & Guest Service

Encore

San Francisco (CA)

On-site

USD 30,000 - 33,000

Full time

14 days+
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Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment. You will ensure guest satisfaction by meeting on-site needs, troubleshooting equipment, and coordinating with clients and staff.

The role requires a High School Diploma (Associate’s preferred), at least 1 year in customer service or hospitality, and 1 year of AV experience or equivalent. A valid driver’s license is required.

Qualifications

  • High School Diploma required.
  • 1 year of customer service or hospitality experience is preferred.
  • 1 year of audio-visual experience or equivalent in an educational environment is preferred.
  • A valid driver’s license is required for team members that may operate Company vehicles.

Responsibilities

  • Set up, operate, and breakdown basic audiovisual equipment as listed in qualifications.
  • Exceed client expectations and maintain positive relationships with clients.
  • Understand and troubleshoot equipment and software issues.
  • Complete systems entry and paperwork accurately and interact with staff/vendors for equipment.
  • Upsell equipment and assist with invoicing.

Skills

Customer service
Hospitality
Communication
Technical troubleshooting

Education

High School Diploma
Associate’s degree

Tools

Audio-visual equipment

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention environment. You will ensure guest satisfaction by meeting on-site needs, troubleshooting equipment, and coordinating with clients and staff.

The role requires a High School Diploma (Associate’s preferred), at least 1 year in customer service or hospitality, and 1 year of AV experience or equivalent. A valid driver’s license is required.

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