Event AV Technician: Guest-Focused & Tech-Savvy

Encore; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore in Austin, TX is seeking a Technician to set up and operate basic/small-scale audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology.

Responsibilities include on-site setup, client interaction, troubleshooting, and assisting with invoices while adhering to Encore processes. A high school diploma is required; AV experience and a valid driver’s license are preferred.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• External applicants must meet all training/certifications within 60 days.
• Internal applicants must complete Encore’s training requirements.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Additional DOT requirements may apply.
• Must be able to lift 50 lbs.

Responsibilities

• Sets up, operates, and breaks down basic AV equipment for events.
• Exceeds guest expectations and maintains positive client relationships.
• Follows processes, completes paperwork, and communicates with staff and vendors.
• Works with clients to finalize invoices and assists with system entry.

Skills

Customer service

Hospitality experience

Audio-visual basics

Education

High School Diploma

Associate degree preferred

Job description

Encore in Austin, TX is seeking a Technician to set up and operate basic/small-scale audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology.

Responsibilities include on-site setup, client interaction, troubleshooting, and assisting with invoices while adhering to Encore processes. A high school diploma is required; AV experience and a valid driver’s license are preferred.