Event AV Technician — Guest‑Focused Setup & Support

Encore Global; Johns Island (SC); On-site; USD 44,815,000 - 58,255,000; Full time

Job summary

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. You will work on site, meet with guests, troubleshoot equipment, and assist with invoices and order entries in Navigator.

The role emphasizes strong customer service, hospitality mindset, and reliable participation in hotel or event operations, with physical requirements and on-call hours typical of hotel settings.

Qualifications

• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.

Responsibilities

• Set up and operate basic / small-scale audiovisual equipment as listed in the qualifications.
• Meet with guests on site to ensure needs are met and equipment works properly.
• Assist with invoices and finalizing orders with clients; complete order entries in Navigator as needed.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma

Associate’s degree

Tools

Navigator system

Equipment sheets

Job description

Encore Global is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. You will work on site, meet with guests, troubleshoot equipment, and assist with invoices and order entries in Navigator.

The role emphasizes strong customer service, hospitality mindset, and reliable participation in hotel or event operations, with physical requirements and on-call hours typical of hotel settings.