Event AV Technician – Guest-Focused Audio-Visual Pro

Encore; Birmingham (AL); On-site; USD 20,000 - 25,000; Full time

Job summary

Encore in Birmingham, AL is seeking a Technician to set up, operate, and tear down basic audiovisual systems in a hospitality environment. You will meet with guests on site to ensure equipment functions properly and client needs are satisfied.

The role emphasizes strong customer service, effective communication, and the ability to troubleshoot equipment and software issues. A high school diploma is required; some college or an associate degree is preferred, with training and certifications

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Internal applicants must meet training and certification requirements as determined by Encore’s program.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.

Responsibilities

• Set up, operate, and break down basic audiovisual equipment for events.
• Exceed expectations of internal and external customers through effective communication.
• Troubleshoot and resolve equipment and software issues promptly and professionally.
• Enter orders and interact with clients and vendors; understand and follow company processes.

Skills

Customer service

Hospitality

Communication

Education

High School Diploma

Associate’s degree

Job description

Encore in Birmingham, AL is seeking a Technician to set up, operate, and tear down basic audiovisual systems in a hospitality environment. You will meet with guests on site to ensure equipment functions properly and client needs are satisfied.

The role emphasizes strong customer service, effective communication, and the ability to troubleshoot equipment and software issues. A high school diploma is required; some college or an associate degree is preferred, with training and certifications