Hotel AV Technician — Elevate Every Event

Encore Global; Birmingham (AL); On-site; USD 20,000 - 25,000; Full time

Job summary

Encore Global in Birmingham, Alabama seeks a Technician to set up and operate basic audiovisual systems in hospitality settings. You will ensure flawless events through timely setup, operation, and breakdown while delivering exceptional customer service.

Responsibilities include assisting guests on site, troubleshooting equipment, handling paperwork, and coordinating with hotel staff and vendors. Prior hospitality or AV experience is valued, as is a valid driver's license for vehicle operations.

Qualifications

• High School Diploma required.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• External applicants must meet/validate and achieve/complete all training and certifications within 60 days of start date.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.

Responsibilities

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Understand and troubleshoot equipment and software issues and communicate effectively with clients.
• Complete systems entry and paperwork accurately and interact with staff and outside vendors for equipment.
• Work with clients to finalize invoices and upsell where appropriate.

Education

High School Diploma

Associate’s degree

Tools

Valid driver's license

Job description

Encore Global in Birmingham, Alabama seeks a Technician to set up and operate basic audiovisual systems in hospitality settings. You will ensure flawless events through timely setup, operation, and breakdown while delivering exceptional customer service.

Responsibilities include assisting guests on site, troubleshooting equipment, handling paperwork, and coordinating with hotel staff and vendors. Prior hospitality or AV experience is valued, as is a valid driver's license for vehicle operations.