On-Site AV Event Lead

Hargrove, Inc.; Minneapolis (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

Encore Global is seeking a Technical Lead to set up and operate audiovisual systems in hotel and event environments. The role reports to Operations leadership and requires ensuring customer satisfaction throughout events.

Ideal candidates bring 2-3+ years in AV and hospitality, a valid driver's license, and the ability to mentor other technicians while delivering high-quality, reliable service.

Qualifications

• 2-3+ years of customer service or hospitality experience.
• 2-3+ years of audio-visual experience is required.
• A valid driver’s license is required for team members in positions that may operate Company vehicles.
• External applicants must meet/validate and complete all training and certifications required for this position within 60 days of start date.

Responsibilities

• Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
• Troubleshoot technical issues and resolve problems quickly.
• Adhere to security and safety measures; protect equipment from theft or damage.
• Provide excellent service, build client relationships, and communicate effectively with guests on site.

Skills

Customer service

Hospitality

Leadership

Communication

Education

High school diploma

Associate’s degree

Tools

Encore systems

Job description

Encore Global is seeking a Technical Lead to set up and operate audiovisual systems in hotel and event environments. The role reports to Operations leadership and requires ensuring customer satisfaction throughout events.

Ideal candidates bring 2-3+ years in AV and hospitality, a valid driver's license, and the ability to mentor other technicians while delivering high-quality, reliable service.