Event AV Lead – On-Site Hospitality

Hargrove, Inc.; Scottsdale (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Encore Global in Scottsdale, AZ is seeking a Technical Lead to oversee setup, operation, and strike of audiovisual systems in hospitality settings, ensuring top-tier client satisfaction. You will report to an Operations Manager or Director of Event Technology and work on-site at hotels and venues.

The role requires 2-3+ years in AV, strong customer service, and the ability to troubleshoot under pressure. A high school diploma is required, with an Associate’s degree preferred, and a valid

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• A valid driver’s license required for team members that may operate Company vehicles.
• External applicants must meet training and certifications within 60 days of start date.

Responsibilities

• Set up, operate, and strike audiovisual equipment for events.
• Troubleshoot technical issues quickly and professionally.
• Comply with all security and safety measures and protect equipment.
• Maintain positive client relationships and communicate effectively with guests.
• Meet with clients on site to ensure needs are met and systems function properly.
• Interact with staff and vendors; assist with invoicing and revenue opportunities.

Skills

Customer service

Hospitality

Audio-visual

Problem solving

Team leadership

Safety compliance

Education

High school diploma

Associate’s degree preferred

Job description

Encore Global in Scottsdale, AZ is seeking a Technical Lead to oversee setup, operation, and strike of audiovisual systems in hospitality settings, ensuring top-tier client satisfaction. You will report to an Operations Manager or Director of Event Technology and work on-site at hotels and venues.

The role requires 2-3+ years in AV, strong customer service, and the ability to troubleshoot under pressure. A high school diploma is required, with an Associate’s degree preferred, and a valid