Event A/V Technician - Hospitality Tech Pro

Encore Global; Franklin (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Encore Global in Franklin, TN seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure customer satisfaction by meeting client needs on-site and working with events to guarantee proper equipment performance.

You will troubleshoot technical issues, complete paperwork, and follow established processes while supporting hotel and client relationships. A HS diploma is required, with a preferred Associate’s degree; a valid driver’s license and

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• DOT requirements may apply; lifting up to 50 lbs.

Responsibilities

• Sets up, operates, and breaks down basic audiovisual equipment to ensure flawless events.
• Exceeds customer expectations and maintains positive client relationships on-site.
• Troubleshoots equipment and software issues; communicates effectively with clients and staff.
• Completes order entries, uses Navigator for paperwork, and follows company procedures.

Skills

Customer service

Hospitality knowledge

Communication

Education

High School Diploma

Associate’s degree (preferred)

Job description

Encore Global in Franklin, TN seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment. You will ensure customer satisfaction by meeting client needs on-site and working with events to guarantee proper equipment performance.

You will troubleshoot technical issues, complete paperwork, and follow established processes while supporting hotel and client relationships. A HS diploma is required, with a preferred Associate’s degree; a valid driver’s license and