Evenings Patient Access Specialist

Northwestern Memorial Healthcare; McHenry (IL); On-site; USD 25,000 - 38,000; Part time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine seeks a Patient Access Specialist for evening, part-time shifts. You will respond to patient questions, verify insurance eligibility, collect demographic information, and schedule appointments across NMHC systems.

The role emphasizes high-quality customer service, accuracy, and confidentiality within a collaborative hospital environment. The position requires 2–3 years in customer service or medical office work, strong English communication, and the ability to multitask in

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to read, write, and communicate effectively in English.
• Proficiency in computer data-entry/typing (40 wpm).
• Ability to multi-task and manage time effectively.

Responsibilities

• Provide patient-first customer service and maintain patient confidentiality.
• Schedule appointments and coordinate with hospital departments and physicians.
• Provide accurate registration and demographic data collection.
• Perform insurance eligibility checks and medical necessity verifications as needed.
• Support training of staff and participate in quality improvement activities.

Skills

Customer service

Multitasking

English proficiency

Typing 40 wpm

Epic systems

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine seeks a Patient Access Specialist for evening, part-time shifts. You will respond to patient questions, verify insurance eligibility, collect demographic information, and schedule appointments across NMHC systems.

The role emphasizes high-quality customer service, accuracy, and confidentiality within a collaborative hospital environment. The position requires 2–3 years in customer service or medical office work, strong English communication, and the ability to multitask in