Evenings Member Services Rep - Club Front Desk

Planet Fitness - Fitton Clubs; Springboro (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) and matching

Paid time off

Training & development

Wellness resources

Free uniforms

401(k) matching

PTO – Paid Time Off

Job summary

Planet Fitness - Fitton Clubs seeks a dedicated Member Services Representative to ensure an exceptional Judgement Free Zone experience for members, prospective members, and guests in a fast-paced club environment.

The role emphasizes front-desk operations, membership processing, and daily cleanliness, with bilingual English/Spanish encouraged to assist a diverse member base. This is a full-time, on-site position with opportunities for advancement.

Qualifications

• Must be 18 years of age or older.
• Must be able to work onsite; this is not a remote position.
• Must obtain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner and provide outstanding customer service.
• Explain membership options, assist with tours and sign-ups, and promote current specials.
• Process new memberships, cancellations and payments accurately using the club POS system; manage check-ins.
• Maintain cleanliness and safety throughout the club, including restrooms and workout areas.

Skills

Customer service

Punctuality

Professionalism

Bilingual English/Spanish (encouraged)

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs seeks a dedicated Member Services Representative to ensure an exceptional Judgement Free Zone experience for members, prospective members, and guests in a fast-paced club environment.

The role emphasizes front-desk operations, membership processing, and daily cleanliness, with bilingual English/Spanish encouraged to assist a diverse member base. This is a full-time, on-site position with opportunities for advancement.