Overnight Member Services Specialist - Gym Front Desk

Planet Fitness - Fitton Clubs; Bowling Green (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an Overnight, full-time on-site role. You will warmly greet members, assist with sign-ups, handle account questions, and help maintain a clean, welcoming Judgement Free Zone environment.

The position emphasizes strong customer service, teamwork, and the ability to work nights. Bilingual English/Spanish is encouraged, and CPR/AED and tanning certifications must be obtained per policy.

Qualifications

• Must be 18 years of age or older.
• On-site work only; this is not a remote position.
• Upbeat, professional attitude with strong work ethic.
• Reliable, punctual and dependable.
• Solutions-oriented in member and employee interactions.
• Commitment to cleanliness and positive member experience.
• Ability to follow cleaning practices and policies.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests professionally.
• Provide outstanding customer service to create a positive club experience.
• Answer member questions and handle inquiries promptly.
• Assist with account inquiries, changes, and billing questions.
• Explain memberships and amenities; assist tours and sign-ups.
• Meet or exceed membership and customer service goals.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures and relay issues to management.
• Maintain cleanliness and order of the club throughout the shift.

Skills

Customer service

Sales

Communication

POS system

Bilingual English/Spanish

On-site work

Teamwork

Education

High School Diploma or Equivalent

Tools

POS software

CPR/AED Certification

tanning certification

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for an Overnight, full-time on-site role. You will warmly greet members, assist with sign-ups, handle account questions, and help maintain a clean, welcoming Judgement Free Zone environment.

The position emphasizes strong customer service, teamwork, and the ability to work nights. Bilingual English/Spanish is encouraged, and CPR/AED and tanning certifications must be obtained per policy.