Member Services Pro — Fitness Club (Afternoon/Evening)

Planet Fitness - Fitton Clubs; Oregon (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Paid Time Off

Training & development

Vision insurance

Wellness resources

Dental insurance

Free uniforms

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our on-site team. This role focuses on outstanding customer service, membership inquiries, and smooth front-desk operations in a welcoming environment.

As a key point of contact for members and guests, you will process sign-ups, answer questions, and support billing while contributing to a clean, safe, and Judgment Free Zone®. Bilingual English/Spanish is encouraged to apply.

Qualifications

• Must be 18 years of age or older
• On-site work is required, remote work is not.
• Must obtain and maintain CPR/AED Certification within required timeframes
• Must obtain Tanning Certification within company timeframes
• Need to be customer-focused and maintain a positive member experience
• Ability to learn and apply cleaning practices, policies, and procedures

Responsibilities

• Greet members and guests in a friendly, professional manner
• Process new memberships, changes and payments accurately
• Provide information about memberships and amenities and upsell promotions
• Maintain front desk operations, including phone and in-person inquiries
• Ensure club cleanliness and safety throughout shifts

Skills

Customer service

Bilingual English/Spanish

On-site work

Professional demeanor

CPR/AED Certification

Tanning Certification

Retail/Front desk

Teamwork

Education

High school diploma or equivalent

Tools

POS system

CRM experience

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our on-site team. This role focuses on outstanding customer service, membership inquiries, and smooth front-desk operations in a welcoming environment.

As a key point of contact for members and guests, you will process sign-ups, answer questions, and support billing while contributing to a clean, safe, and Judgment Free Zone®. Bilingual English/Spanish is encouraged to apply.