Member Experience Specialist — Fitness Club

Planet Fitness; Cranberry Township (Butler County); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. You will provide superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free Zone experience.

This is an on-site, full-time position with afternoon/evening shifts and bilingual English/Spanish encouragement. Responsibilities include greeting guests, assisting with memberships, processing payments, answering inquiries, and maintaining a clean,

Qualifications

• Must be 18 years of age or older.
• Ability to work on-site, not remote.
• Upbeat, professional attitude with strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and follow cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide information about memberships and amenities; assist with tours and sign-ups.
• Meet or exceed membership and customer service goals.
• Check members into the POS system; answer phones; process memberships, cancellations and payments.

Skills

Age 18+

On-site required

Professional demeanor

Punctual & reliable

Customer service oriented

Spanish bilingual encouraged

Education

High school diploma or equivalent

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. You will provide superior customer service to members, prospective members, and guests, ensuring an exceptional Judgement Free Zone experience.

This is an on-site, full-time position with afternoon/evening shifts and bilingual English/Spanish encouragement. Responsibilities include greeting guests, assisting with memberships, processing payments, answering inquiries, and maintaining a clean,