Member Experience Specialist - Front Desk & Service

Planet Fitness - Fitton Clubs; Morgan Place (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

401(k)

401(k) matching

Dental insurance

Training & development

Wellness resources

Opportunity for advancement

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. This on-site role focuses on delivering exceptional customer service to members, prospective members, and guests while maintaining a friendly Judgement Free Zone environment.

You will handle membership inquiries, transactions, sign-ups, tours, and billing questions, and support front desk operations. Bilingual English/Spanish are encouraged to apply, and training is provided to ensure compliance

Qualifications

• Must be 18 years or older.
• On-site work required; not remote.
• CPR/AED Certification within required timeframes.
• Tanning Certification within required timeframes.
• Background check including National Sex Offender Registry.

Responsibilities

• Greet members and guests and provide outstanding customer service.
• Assist with memberships, sign-ups, and billing questions.
• Check members in using POS system and process payments.
• Maintain club cleanliness and safety throughout shift.
• Respond to member questions and escalate issues to management.

Skills

Customer service

On-site work

Bilingual English/Spanish encouraged

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative to join our team. This on-site role focuses on delivering exceptional customer service to members, prospective members, and guests while maintaining a friendly Judgement Free Zone environment.

You will handle membership inquiries, transactions, sign-ups, tours, and billing questions, and support front desk operations. Bilingual English/Spanish are encouraged to apply, and training is provided to ensure compliance