Front Desk Member Services Specialist (Bilingual)

Planet Fitness - Fitton Clubs; Piqua (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

Job summary

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend/morning shifts. You will greet members, handle check-ins, answer questions, and guide new memberships with a friendly, welcoming approach.

You will also process POS purchases, assist with billing questions, and help keep the front desk and gym areas clean. A bilingual English/Spanish candidate is encouraged to apply and CPR/AED certification may be required.

Qualifications

• Bilingual English/Spanish encouraged; ability to communicate clearly.
• Exceptional customer service skills; interact positively with members and coworkers.
• Prior customer service experience preferred.
• Must be 18 years of age or older.
• High School diploma/GED required.
• Be punctual, upbeat and reliable.
• CPR/AED certification within required timeframes; willingness to obtain.

Responsibilities

• Greet members and guests and provide exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates.
• Respond to member questions and concerns promptly and professionally.
• Process beverage or merchandise purchases on the POS system.
• Use POS to assist with new membership cards, address changes and billing questions.
• Maintain front desk and lobby cleanliness and organization.
• Keep exercise areas, restrooms and common spaces tidy.

Skills

Bilingual English/Spanish

Customer service

Professional demeanor

Punctuality

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness - Fitton Clubs is seeking a motivated Member Services Representative for weekend/morning shifts. You will greet members, handle check-ins, answer questions, and guide new memberships with a friendly, welcoming approach.

You will also process POS purchases, assist with billing questions, and help keep the front desk and gym areas clean. A bilingual English/Spanish candidate is encouraged to apply and CPR/AED certification may be required.