ICU Unit Coordinator: Front Desk & Care Coordination

BMC Software; Boston (MA); On-site; USD 26,000 - 36,000; Part time

Job summary

Boston Medical Center in Boston seeks a Unit Coordinator for the MICU to manage clerical functions at the nursing station and front desk, supporting the clinical team and patient care. The role involves patient and family interaction, data entry, scheduling, and coordination of services to ensure smooth unit operations.

You will greet patients and visitors, coordinate front desk activities, and maintain medical records and appointments.

Qualifications

• High school diploma or GED required.
• 1–2 years of clerical experience; healthcare setting preferred.
• Must be able to speak, read, and write English.
• Proficiency with Microsoft Office and hospital systems.
• Ability to handle patient information and maintain confidentiality.

Responsibilities

• Greet and direct patients, families, visitors and staff with courteous service.
• Coordinate front desk activities and handle clerical duties; answer calls and emails.
• Monitor patient information systems and schedule appointments; manage discharge summaries.
• Handle mail, flowers, and access to hospital services (cafeteria, chapel, parking).
• Assist in patient admission, discharge and transfer processes as needed.

Skills

English proficiency

Multilingual (preferred)

Medical terminology knowledge

Microsoft Office

Hospital information systems (SEM IDX,

Education

High school diploma or GED

Tools

Office equipment

Hospital IT systems

Job description

Boston Medical Center in Boston seeks a Unit Coordinator for the MICU to manage clerical functions at the nursing station and front desk, supporting the clinical team and patient care. The role involves patient and family interaction, data entry, scheduling, and coordination of services to ensure smooth unit operations.

You will greet patients and visitors, coordinate front desk activities, and maintain medical records and appointments.