Patient Services Coordinator - ICU Front Desk

bmc; Boston (MA); On-site; USD 45,000 - 62,000; Full time

Job summary

Boston Medical Center in Boston is seeking a Unit Coordinator for the MICU A to support nursing staff by handling clerical tasks, patient and family communications, and front desk operations.

This role involves coordinating patient information, scheduling, preparing charts, entering data, answering calls, and guiding visitors to services; the position requires courteous, accurate service within the clinical team.

Responsibilities

• Greet and direct patients, families, visitors and staff in a courteous, efficient manner.
• Manage front desk/office support tasks and answer/route phone inquiries promptly.
• Update patient information in electronic systems and print/fax reports as needed.
• Coordinate appointments, admissions, discharges, and transportation for patients.
• Assist in orienting patients to their rooms and unit procedures.

Skills

Clerical skills

Customer service

Data entry

Phone etiquette

Tools

Hospital software

Job description

Boston Medical Center in Boston is seeking a Unit Coordinator for the MICU A to support nursing staff by handling clerical tasks, patient and family communications, and front desk operations.

This role involves coordinating patient information, scheduling, preparing charts, entering data, answering calls, and guiding visitors to services; the position requires courteous, accurate service within the clinical team.