Evening & Weekend Member Services Specialist

Baseline Fitness; Fremont (NE); On-site; USD 2,066,000 - 2,204,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Advancement Opportunities

Paid time off

Training & development

Employee discounts

Dollars for Scholars Program

Employee Appreciation Program

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness is seeking a Customer Service Representative to enhance the member experience at our Fremont club. You will handle front desk tasks, greet prospective members, answer inquiries, and support member sign-ups, check-ins, and account updates.

Join a team that values excellent service, strong communication, and a welcoming Judgement Free Zone. Training, advancement opportunities, and a comprehensive benefits program are provided.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness is seeking a Customer Service Representative to enhance the member experience at our Fremont club. You will handle front desk tasks, greet prospective members, answer inquiries, and support member sign-ups, check-ins, and account updates.

Join a team that values excellent service, strong communication, and a welcoming Judgement Free Zone. Training, advancement opportunities, and a comprehensive benefits program are provided.