Evening Member Services Specialist

ComForCare Home Care (Raleigh, NC); Denver (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Competitive salary

Employee discounts

Job summary

Planet Fitness in Denver is seeking a Customer Service Representative to welcome members, provide a superior level of customer service to members, prospective members and guests, and help create a positive club experience.

Greet and meet potential members, answer phone calls, take information for tours, assist with sign-ups, cancellations and check-ins, and escalate service issues to the Club Manager or Team Lead as needed. Maintain a clean, organized front desk and support daily club operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer calls, take info calls and tours, assist in sign-ups and check-ins.
• Facilitate member services issues and forward to the Club Manager/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness in Denver is seeking a Customer Service Representative to welcome members, provide a superior level of customer service to members, prospective members and guests, and help create a positive club experience.

Greet and meet potential members, answer phone calls, take information for tours, assist with sign-ups, cancellations and check-ins, and escalate service issues to the Club Manager or Team Lead as needed. Maintain a clean, organized front desk and support daily club operations.