Evening Member Services Pro - Growth, Tours & Sales

Planet Fitness - United FP Management, LLC; Chula Vista (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Planet Fitness is seeking a Member Services Representative in California to greet members and guests, conduct tours, and ensure a welcoming, clean, and efficient front desk. The role emphasizes exceptional customer service, teamwork, and promoting memberships.

You will build relationships with members, assist with sign-ups, and help clients navigate the PF app while maintaining the Judgement Free Zone environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Experience in Sales
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid /CPR.

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforcing the Judgement Free zone.
• Always smile and be courteous.
• Taking prospects on tours.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Help members download PF Mobile App.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Completed assigned cleaning areas.
• Promotes sales of Tanning lotions and Memberships.
• Create connections with the community!

Skills

Customer service

Computer literacy

Sales experience

Communication

Punctual & reliable

Team player

Empathy & problem solving

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative in California to greet members and guests, conduct tours, and ensure a welcoming, clean, and efficient front desk. The role emphasizes exceptional customer service, teamwork, and promoting memberships.

You will build relationships with members, assist with sign-ups, and help clients navigate the PF app while maintaining the Judgement Free Zone environment.