Evening Member Services Specialist

Cambridge Fitness, LLC; North Randall (OH); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

401(k)

Free food & snacks

Health insurance

Opportunity for advancement

Tuition assistance

Free uniforms

Job summary

Planet Fitness in the United States is seeking a Team Member for the evenings shift. You will be responsible for creating a positive member experience by delivering excellent customer service at the front desk and guiding guests and prospective members.

The role involves greeting members, handling sign-ins, tours, updating accounts, answering questions, and keeping the club clean. A passion for fitness, reliability, and a professional, upbeat attitude are essential; evenings and weekend

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Interest in fitness and health is a plus.
• Positive, upbeat attitude essential.
• Punctual and reliable attendance required.
• Ability to interact professionally with members and staff.
• Must be 18+ years old.
• Ability to work evenings and weekends.

Responsibilities

• Greet members, guests, and prospective members.
• Handle front desk duties: answer phones, check-in, sign-up, tours.
• Update member accounts as needed.
• Respond to questions promptly and escalate when needed.
• Maintain club cleanliness.
• Work evenings and weekends as required.

Skills

Customer service

Basic computer skills

Fitness enthusiasm

Positive attitude

Punctuality

Professional communication

Empathy and problem solving

18+ years old

Team player

Reliable

Job description

Planet Fitness in the United States is seeking a Team Member for the evenings shift. You will be responsible for creating a positive member experience by delivering excellent customer service at the front desk and guiding guests and prospective members.

The role involves greeting members, handling sign-ins, tours, updating accounts, answering questions, and keeping the club clean. A passion for fitness, reliability, and a professional, upbeat attitude are essential; evenings and weekend