Night & Weekend Customer Experience Specialist

Planet Fitness; Fremont (NE); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Dollars for Scholars Program

Free Membership for self and one famly

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Fremont, NE seeks a Customer Service Representative to drive new member sales and deliver a superior member experience through outstanding service.

You will greet members, handle front desk tasks (phones, tours, sign-ups, cancellations), assist with account updates, and forward issues to the Club Manager when needed. The role supports a clean, welcoming gym environment and opportunities for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to deliver a great customer experience.
• Manage front desk tasks: answer phone calls, information calls, and tours.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Resolve member questions and forward to Club Manager as needed.
• Maintain neatness and cleanliness of the club.

Skills

Customer service

Communication

Computer basics

Honesty

Job description

Planet Fitness in Fremont, NE seeks a Customer Service Representative to drive new member sales and deliver a superior member experience through outstanding service.

You will greet members, handle front desk tasks (phones, tours, sign-ups, cancellations), assist with account updates, and forward issues to the Club Manager when needed. The role supports a clean, welcoming gym environment and opportunities for advancement.