Evening Warehouse Customer Service & Billing Specialist

Idlogistics; New Jersey; On-site; USD 57,859,000 - 63,370,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with matching program

STD, LTD

Vacation and sick time

Friendly and Open-Door culture

Job summary

ID Logistics US is seeking a Customer Service representative in New Jersey to handle inquiries, process orders, and address complaints promptly. You will collaborate with on-site management on shipping, receiving, and invoicing while maintaining positive relationships with customers and internal teams.

Responsibilities include managing billing cycles, ensuring data accuracy, and resolving issues with customers.

Qualifications

• 3 years' verifiable customer service experience, warehouse environment preferred.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.

Responsibilities

• Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
• Processing billing and invoicing with tight turnaround times and attention to detail.
• Resolve any issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Skills

Customer Service

Communication

Data Entry

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree in business or similar discipline

Tools

Microsoft Office

Job description

ID Logistics US is seeking a Customer Service representative in New Jersey to handle inquiries, process orders, and address complaints promptly. You will collaborate with on-site management on shipping, receiving, and invoicing while maintaining positive relationships with customers and internal teams.

Responsibilities include managing billing cycles, ensuring data accuracy, and resolving issues with customers.