Customer Service Specialist: Billing, Shipping & Inquiries

Id-Logistics; Reno (NV); Sur place; USD 36 000 - 54 000; Plein temps

Avantages offerts par ce poste

401K with match

Health insurance

Vision

Dental

Vacation and sick time

Résumé du poste

ID Logistics seeks a Customer Service Representative (Temp conversion) to coordinate customer inquiries, orders, and billing in a fast-paced warehouse setting. You will work with on-site management to handle product inquiries, special requests, discrepancies, and ensure prompt communication with customers.

The role emphasizes strong interpersonal skills, effective written and verbal communication, and proficiency with data entry and Microsoft Office. Second Shift is noted in the schedule.

Qualifications

• High School Diploma or GED required; Bachelor's degree in business or similar discipline preferred.
• 3+ years of verifiable customer service experience.
• Strong written and verbal communication skills.

Responsabilités

• Manage shipping and receiving within our system in partnership with DC Manager and Supervisors.
• Process billing and invoicing with tight turnaround times and attention to detail.
• Resolve issues with billing, invoicing, shipping and/or receiving with customers and internal management.
• Daily effective communication with customers and internal team members and management.
• Act as a liaison between the warehouse and the customer regarding invoicing and credit changes.
• Follow GMPs and assist in enforcing them when necessary.
• Observe all safety rules and assist in enforcement as appropriate.
• Other duties as assigned.

Connaissances

Strong written & verbal communication

Data entry

Formation

High School Diploma or GED

Bachelor’s degree in business or similar discipline (preferred)

Outils

Microsoft Office

Description du poste

ID Logistics seeks a Customer Service Representative (Temp conversion) to coordinate customer inquiries, orders, and billing in a fast-paced warehouse setting. You will work with on-site management to handle product inquiries, special requests, discrepancies, and ensure prompt communication with customers.

The role emphasizes strong interpersonal skills, effective written and verbal communication, and proficiency with data entry and Microsoft Office. Second Shift is noted in the schedule.