Night Shift Warehouse Customer Service & Billing

Idlogistics; Joliet (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Sick time

Company holidays

Job summary

Idlogistics is seeking a Customer Service Representative to support daily operations within the distribution center, handling shipping/receiving, billing, and inquiries. You will act as the liaison between customers, warehouse operations, and internal management to ensure timely, accurate communication in a fast-paced logistics environment.

The role requires a high school diploma, at least 1 year in customer service or logistics, and proficiency with Excel/Outlook.

Qualifications

• High school diploma or GED is required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific GMPs and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Multitasking

Communication

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

Idlogistics is seeking a Customer Service Representative to support daily operations within the distribution center, handling shipping/receiving, billing, and inquiries. You will act as the liaison between customers, warehouse operations, and internal management to ensure timely, accurate communication in a fast-paced logistics environment.

The role requires a high school diploma, at least 1 year in customer service or logistics, and proficiency with Excel/Outlook.