Night Shift Warehouse Customer Service & Billing Specialist

ID Logistics US; Joliet (IL); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Generous PTO and holidays

Job summary

ID Logistics US is seeking a Customer Service Representative to support daily operations in our Joliet distribution center, handling shipping/receiving, billing, invoicing, and customer inquiries in a fast-paced environment.

You will communicate with customers, warehouse teams, and management, ensuring accuracy, timely responses, and adherence to GMPs and safety policies while building strong client relationships.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service, administrative, logistics, or warehouse support experience.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication skills.
• Experience using Microsoft Office applications, including Excel and Outlook.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to work overtime and flexible schedules as business needs require.

Responsibilities

• Manage shipping and receiving activities within warehouse management systems in partnership with site leadership.
• Process billing and invoicing accurately while meeting tight turnaround timelines.
• Investigate and resolve billing, invoicing, shipping, and receiving discrepancies with customers and internal teams.
• Provide daily communication with customers, operations teams, and management through email, phone, and in-person interactions.
• Serve as a liaison between warehouse operations and customers regarding account administration, invoicing, and credit changes.
• Maintain accurate records and documentation related to customer transactions and shipments.
• Support customer inquiries, special requests, and issue resolution in a professional and timely manner.
• Partner cross-functionally with Operations, Transportation, and Leadership teams to support service excellence.
• Follow corporate and site-specific Good Manufacturing Practices (GMPs) and report noncompliance when observed.
• Observe all company safety policies and assist in maintaining a safe work environment.
• Perform additional duties as assigned.

Job description

ID Logistics US is seeking a Customer Service Representative to support daily operations in our Joliet distribution center, handling shipping/receiving, billing, invoicing, and customer inquiries in a fast-paced environment.

You will communicate with customers, warehouse teams, and management, ensuring accuracy, timely responses, and adherence to GMPs and safety policies while building strong client relationships.