Evening Vet Receptionist & Client Services Pro

Community Veterinary Partners; Durham (NC); On-site; USD 1,929,000 - 2,480,000; Part time

Job summary

Community Veterinary Partners is seeking a part-time Client Services Representative/Receptionist for our Specialty and ER Veterinary Hospital in Durham, NC. You will answer phones, greet clients, manage appointments, process payments, and support the veterinary team with compassionate, professional service.

The role requires weekend coverage on some schedules, a high school diploma, and at least two years of experience in a veterinary setting and customer service.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a veterinary hospital.
• Minimum 2 years of customer service experience.

Responsibilities

• Provides excellent customer service and is professional, ethical, and friendly at all times.
• Receives the public and answers questions in person and by telephone; refers inquiries as needed to the appropriate team member.
• Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out.
• Monitors client flow from check-in to discharge by maintaining awareness of locations, waiting times and status.
• Uses hospital computer system to maintain appointment schedules, client and patient records, and communications of required medical records.
• Identifies and works compassionately with clients in various emotional states, including distressed or frustrated clients.
• Answers phones and manages a multi-line phone system.
• Ensures communication of relevant information between clients and TVRH medical staff.
• Handles incoming emergencies and directs to the medical team as needed.
• Assists in cleaning the hospital and maintaining reception area and waiting room cleanliness.

Skills

Customer service

Communication skills

Compassionate interaction

Phone handling

Education

High school diploma or GED

Job description

Community Veterinary Partners is seeking a part-time Client Services Representative/Receptionist for our Specialty and ER Veterinary Hospital in Durham, NC. You will answer phones, greet clients, manage appointments, process payments, and support the veterinary team with compassionate, professional service.

The role requires weekend coverage on some schedules, a high school diploma, and at least two years of experience in a veterinary setting and customer service.