Veterinary Client Services Specialist (Evenings, Part-Time)

Community Veterinary Partners; University Estates (NC); Vor Ort; USD 28.000 - 33.000; Teilzeit

Zusammenfassung

Community Veterinary Partners is seeking a Part Time Client Services Representative/Receptionist for our Specialty and ER Veterinary Hospital in Durham, NC. Schedule: Part time, Monday and Tuesday and every other Friday-Sunday 5:00pm - 12:00am.

The CSR will handle reception, appointments, client communications, and payments in a fast-paced emergency and specialty setting. The role requires high school graduation and 2 years of related veterinary hospital experience.

Qualifikationen

• Graduation from high school or GED equivalent.
• 2 years of related experience in a veterinary hospital.

Aufgaben

• Provides excellent customer service and is professional, ethical, and friendly at all times.
• Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service.
• Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out.
• Monitors client flow from check-in to discharge by maintaining an awareness of client locations, waiting times and status.
• Uses hospital computer system to maintain appointment schedule, client and patient records, document communications facilitate the communication of required medical records.
• Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients.
• Checks clients out and process client payments.
• Answers phones and manage a multi-line phone system.
• Ensures appropriate communication of relevant information between clients and TVRH medical staff.
• Handles incoming emergency phone calls and direct to the medical team as needed.
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms

Kenntnisse

Two years veterinary hospital exp

Ausbildung

High school diploma or GED

Jobbeschreibung

Community Veterinary Partners is seeking a Part Time Client Services Representative/Receptionist for our Specialty and ER Veterinary Hospital in Durham, NC. Schedule: Part time, Monday and Tuesday and every other Friday-Sunday 5:00pm - 12:00am.

The CSR will handle reception, appointments, client communications, and payments in a fast-paced emergency and specialty setting. The role requires high school graduation and 2 years of related veterinary hospital experience.