Veterinary Receptionist

NVA General Practice; Durham (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, vision, dental insurance

401(k)

Health Savings Account

Paid time off

Employee pet discounts

Job summary

Carver Street Animal Hospital in Durham, NC is seeking an experienced veterinary receptionist to join our customer service team on a full-time basis. The role focuses on delivering exceptional client service while guiding clients and patients through check-in and check-out, with a friendly and organized front desk presence.

You will greet clients, determine needs, and support the hospital team by following our procedures, using multiple platforms, and assisting the Hospital Manager and doctors

Qualifications

• High school diploma required; a bachelor’s degree is a plus.
• Minimum 6 months of related experience.
• Excellent communication and client service skills.

Responsibilities

• Greet clients and determine their needs.
• Handle check-in and check-out processes.
• Maintain smooth flow of clients and patients.
• Assist hospital manager and doctors as needed.
• Use hospital procedures and multiple platforms.

Skills

Oral & written communication

Client service

Organizational skills

Computer skills

Multi-line phones

Interpersonal skills

Emergency handling

Payment handling

Education

High school degree

Bachelor's degree

Job description

Carver Street Animal Hospital is a small animal general practice, located in Durham, North Carolina. We're looking to an experienced veterinary receptionist to join our customer service team on a full-time basis!

This position's main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the hospital's procedures and policies, as well as the ability to use multiple types of communication and record-keeping platforms. The Veterinary Receptionist is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

Potential to fill lead CSR position, based on candidate experience.

This is a full-time position of 30-40 hours a week; scheduled days and hours may vary based on hospital need. Weekend work will be expected on a rotating basis.

Qualifications

Knowledge & Skills

• Excellent oral and written communication skills
• Outstanding client service skills
• Strong organizational skills with ability to multi-task; strong attention to detail and focus on tasks with distractions
• Strong computer skills (Microsoft Office, E-mail, and/or cloud based PIMS experience preferred)
• Experience with multi-line phone systems
• Strong interpersonal skills, including working in a team environment
• Handling difficult situations including emergencies
• Payment handling and basic finance skills

Abilities

• Ability to think logically, problem-solving effectively
• Professional and courteous
• Positive attitude
• Flexible
• Willingness to learn
• Ability to remain calm under pressure
• Attention to detail
• Time management
• Works well in team and fast-paced environment
• Adherence to procedures and protocols
• Takes initiative

Education/Experience

• High school degree, Bachelors degree a plus
• Minimum of 6 months job-related experience required.

Compensation

• Base hourly rate of $17.00-20.00 DOE
• Eligible for periodic bonus
• Benefit offerings include:
  • Medical, vision, dental insurance
  • 401(k)
  • Health Savings Account
  • Paid time off
  • Employee pet discounts