CSR

Community Veterinary Partners; Durham (NC); Sur place; USD 1 929 000 - 2 480 000; Temps partiel

Résumé du poste

Community Veterinary Partners is seeking a part-time Client Services Representative/Receptionist for our Specialty and ER Veterinary Hospital in Durham, NC. You will answer phones, greet clients, manage appointments, process payments, and support the veterinary team with compassionate, professional service.

The role requires weekend coverage on some schedules, a high school diploma, and at least two years of experience in a veterinary setting and customer service.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in a veterinary hospital.
• Minimum 2 years of customer service experience.

Responsabilités

• Provides excellent customer service and is professional, ethical, and friendly at all times.
• Receives the public and answers questions in person and by telephone; refers inquiries as needed to the appropriate team member.
• Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out.
• Monitors client flow from check-in to discharge by maintaining awareness of locations, waiting times and status.
• Uses hospital computer system to maintain appointment schedules, client and patient records, and communications of required medical records.
• Identifies and works compassionately with clients in various emotional states, including distressed or frustrated clients.
• Answers phones and manages a multi-line phone system.
• Ensures communication of relevant information between clients and TVRH medical staff.
• Handles incoming emergencies and directs to the medical team as needed.
• Assists in cleaning the hospital and maintaining reception area and waiting room cleanliness.

Connaissances

Customer service

Communication skills

Compassionate interaction

Phone handling

Formation

High school diploma or GED

Description du poste

Client Services Representative/Receptionist - Specialty and ER Veterinary Hospital

Location: Durham, NC

Schedule - Part time, Monday and Tuesday and every other Friday-Sunday 5:00pm - 12:00am

We are seeking highly motivated, highly skilled individuals to join our Client Services team. We provide 24-hour emergency service and specialty referrals in surgery, internal medicine, cardiology, oncology, and radiology, and we're looking for CSR's who want to utilize their skills to the fullest potential in a fast paced, fun, and stimulating environment. We are currently seeking a relief team member to pick-up occasional open shifts and assist in providing as needed coverage.

Job Summary

The Client Service Representative is responsible for providing effective customer service for all internal and external clients by using excellent, in-depth knowledge of company policies and protocols as well as communicating effectively with team members. The CSR performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. The CSR is expected to maintain a positive attitude and engage in compassionate and attentive interactions with clients that promote the highest quality of customer service and client satisfaction.

Essential Job Functions

• Provides excellent customer service and is professional, ethical, and friendly at all times
• Receives the public and answers questions, in person and by telephone; responds to inquiries from clients, referring veterinarians and others and refers, when necessary, to the appropriate team member or service
• Processes client paperwork and authorizations at check-in, hospitalization, euthanasia and check-out
• Monitors client flow from check-in to discharge by maintaining an awareness of client locations, waiting times and status
• Uses hospital computer system to maintain appointment schedule, client and patient records, document communications facilitate the communication of required medical records
• Identifies and works compassionately with clients in various emotional states, working patiently with distressed, frustrated or disgruntled clients
• Checks clients out and process client payments
• Answers phones and manage a multi-line phone system
• Ensures appropriate communication of relevant information between clients and TVRH medical staff
• Handles incoming emergency phone calls and direct to the medical team as needed
• Assist in cleaning the hospital including but not limited to: keeping reception desk area and waiting room clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms and exam rooms

Required Education And Experience

• Graduation from high school or GED equivalent
• 2 years of related experience in a veterinary hospital
• 2 years customer service experience