ER Veterinary Client Care Specialist (Weekend/Night)

Points East Veterinary Emergency Hospital of Fayetteville; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental & vision

401(k) employer match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Supplemental plans

Uniform allowance

Employee assistance program

Job summary

Points East Veterinary Emergency Hospital in Fayetteville, NC is seeking a Customer Service Representative to join a dedicated ER team. You will greet clients, schedule appointments, manage calls, and help maintain patient records with empathy and professionalism.

Ideal candidates bring strong communication, ability to work independently, and comfort with high-stress situations. Familiarity with veterinary software is a plus; the role offers a supportive environment with opportunities to improve

Qualifications

• Strong communication skills and ability to work in a fast-paced ER environment.
• Ability to work independently, prioritize tasks and meet deadlines.
• Commitment to accuracy and compliance.
• Willingness to improve processes with technology.
• Open to listening to others' ideas and adapting accordingly.

Responsibilities

• Greet clients in a friendly, professional manner.
• Schedule appointments and maintain the calendar.
• Manage incoming calls and assist with payments and documentation.
• Relay basic information to clients as directed by staff.
• Maintain client records and assist with administrative tasks.
• Address client concerns promptly and courteously.
• Assist with inventory management and other duties as assigned.

Skills

Strong communication skills

Independent work

Prioritizing tasks

Accuracy and compliance

Process improvement

Tech-savvy

Tools

Vet software

Job description

Points East Veterinary Emergency Hospital in Fayetteville, NC is seeking a Customer Service Representative to join a dedicated ER team. You will greet clients, schedule appointments, manage calls, and help maintain patient records with empathy and professionalism.

Ideal candidates bring strong communication, ability to work independently, and comfort with high-stress situations. Familiarity with veterinary software is a plus; the role offers a supportive environment with opportunities to improve