Evening Shift Leader - Fast, Safe, Quality Service

McDonald's Restaurants Limited; Warner (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

McDonald’s is seeking a Certified Swing Manager to lead shift operations, ensure safety and quality, and deliver a fast, friendly guest experience across drive-thru, front counter, kiosk, mobile order, and curbside.

Responsibilities include supervising crew, enforcing food safety, managing labor and costs, and coaching staff to uphold McDonald’s standards and guest satisfaction on every shift.

Qualifications

• Leads shift team and assigns roles to crews.
• Ensures safety, quality, and brand standards on shift.
• Trains and coaches crew members on procedures and service behaviors.
• Communicates shift needs and issues with the General Manager.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Monitor service speed, order accuracy, and food quality across channels.
• Enforce food safety procedures and cleanliness standards.
• Manage labor deployment to control costs and waste.
• Document incidents and handle guest complaints professionally.
• Provide real-time feedback to improve team performance.

Skills

Leadership

Team management

Training & coaching

Communication

Customer service

Job description

McDonald’s is seeking a Certified Swing Manager to lead shift operations, ensure safety and quality, and deliver a fast, friendly guest experience across drive-thru, front counter, kiosk, mobile order, and curbside.

Responsibilities include supervising crew, enforcing food safety, managing labor and costs, and coaching staff to uphold McDonald’s standards and guest satisfaction on every shift.