Closing Shift Leader: Fast, Safe, Customer‑Focused Ops

McDonald's Restaurants Limited; Lincoln (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

McDonald's is seeking a Certified Swing Manager to lead restaurant operations during assigned shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards. You will direct crew, manage floor activities across drive-thru and front counter, monitor service speed and food quality, and coach staff to deliver an exceptional guest experience.

This role emphasizes food safety, cost control, incident reporting, and effective communication with the General Manager.

Qualifications

• Experience leading a restaurant shift team and managing floor operations.
• Ensure food safety, sanitation, and compliance with brand standards.
• Deliver fast, friendly, accurate service and guest hospitality.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew, assign positions, and manage floor operations.
• Monitor speed of service, order accuracy, food quality, and hospitality to guests.
• Coach and develop team, provide real-time feedback and address performance gaps.
• Communicate with General Manager on shift performance, staffing, and equipment issues.
• Document incidents and resolve guest complaints professionally.

Job description

McDonald's is seeking a Certified Swing Manager to lead restaurant operations during assigned shifts, ensuring safety, quality, service, and cleanliness while upholding brand standards. You will direct crew, manage floor activities across drive-thru and front counter, monitor service speed and food quality, and coach staff to deliver an exceptional guest experience.

This role emphasizes food safety, cost control, incident reporting, and effective communication with the General Manager.