Swing Shift Leader: Drive Fast, Safe, Excellent Service

McDonald's; Portsmouth (NH); On-site; USD 52,000 - 72,000; Full time

Job summary

McDonald’s Restaurants Limited seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safety, quality, and brand-aligned service across drive-thru, front counter, and other channels.

You will direct crew, monitor speed, accuracy, and food quality, enforce food safety standards, optimize labor, manage costs, and coach staff while coordinating with the General Manager to maintain high performance and guest satisfaction.

Responsibilities

• Lead shift team by directing crew members, assigning positions, and managing floor operations to deliver an exceptional guest experience across channels.
• Monitor speed of service, order accuracy, food quality, and hospitality to ensure fast, friendly, and accurate service.
• Enforce food safety procedures, proper handwashing, time and temperature controls, equipment maintenance, and cleanliness standards.
• Manage labor deployment to support sales while controlling costs; monitor waste and protect assets with cash-handling and security procedures.
• Train and coach crew on procedures, service behaviors, and brand standards; provide real-time feedback and address performance gaps.
• Communicate with the General Manager and leadership about shift performance, staffing, equipment issues, and customer concerns; document incidents and resolve guest complaints.”],
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Job description

McDonald’s Restaurants Limited seeks a Certified Swing Manager to oversee daily restaurant operations during assigned shifts, ensuring safety, quality, and brand-aligned service across drive-thru, front counter, and other channels.

You will direct crew, monitor speed, accuracy, and food quality, enforce food safety standards, optimize labor, manage costs, and coach staff while coordinating with the General Manager to maintain high performance and guest satisfaction.