Shift Leader - Fast-Food Excellence & Service

McDonald's Restaurants Limited; Franklin (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

McDonald’s Restaurants Limited is seeking a Certified Swing Manager to lead restaurant shifts, ensuring safe, efficient operations aligned with brand standards and delivering exceptional customer experiences across drive-thru, counter, kiosk, mobile order, and curbside.

The role focuses on supervising crew, enforcing food safety procedures, managing labor, and coaching staff to uphold quality, service, and cleanliness while maintaining a welcoming environment for guests.

Qualifications

• Experience leading restaurant shift operations.
• Strong focus on quality, service, and cleanliness.
• Ability to train and coach crew members.
• Excellent communication with leadership team.

Responsibilities

• Oversee daily restaurant operations during assigned shifts.
• Direct crew members and assign positions to ensure smooth floor operations.
• Monitor food safety, time/temperature controls, and cleanliness standards.
• Manage labor deployment and costs to support sales while protecting assets.
• Provide real-time feedback and coach team members to meet brand standards.
• Communicate shift performance and issues to the General Manager.

Skills

Leadership

Staff supervision

Customer service

Job description

McDonald’s Restaurants Limited is seeking a Certified Swing Manager to lead restaurant shifts, ensuring safe, efficient operations aligned with brand standards and delivering exceptional customer experiences across drive-thru, counter, kiosk, mobile order, and curbside.

The role focuses on supervising crew, enforcing food safety procedures, managing labor, and coaching staff to uphold quality, service, and cleanliness while maintaining a welcoming environment for guests.