Evening Freight Center Support & Customer Care

FedEx Freight; Huber Heights (OH); On-site; USD 39,000 - 42,000; Full time

Job summary

FedEx Freight in Ohio is seeking an Administrative Clerk to support customer service and the movement of freight. You will handle documentation, data entry, phone inquiries, and scheduling in a fast-paced service center.

The role requires a high school diploma, strong communication skills, and reliable time management. Prior office or transportation experience is preferred, with opportunities to learn FedEx systems and advance within the network.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.

Responsibilities

• Perform administrative/clerical functions (filing, copying, imaging, data entry, mail/packages).
• Verify and complete required documentation and reports.
• Provide accurate information to customers including pick-up/delivery needs; update systems accordingly.
• Enter freight shipment information; status shipments; generate freight bills.
• Administer freight pick-up process as required.
• Assist customers via phone/email with inquiries (tracking, quotes, invoicing).
• Schedule freight delivery appointments as required.
• Review Hours-of-Service logs and report discrepancies.
• Assist city operations (checking-in drivers, documentation).
• Coordinate with sales/operations/services centers to meet customer needs.

Skills

Customer service

Phone handling

Data entry

Time management

Communication skills

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Computer systems

Job description

FedEx Freight in Ohio is seeking an Administrative Clerk to support customer service and the movement of freight. You will handle documentation, data entry, phone inquiries, and scheduling in a fast-paced service center.

The role requires a high school diploma, strong communication skills, and reliable time management. Prior office or transportation experience is preferred, with opportunities to learn FedEx systems and advance within the network.