Evening Service Center Support Specialist

FedEx Freight, Inc.; Manchester Township (PA); On-site; USD 25,000 - 29,000; Full time

Job summary

FedEx Freight, Inc. is seeking an administrative customer service specialist to support daily service-center operations. You will handle documentation, process shipments, and assist customers with pickup, delivery, and rate quotes in a fast-paced environment.

This role requires strong phone and written communication, basic math, and accuracy in data entry. Prior office or transportation experience is preferred, with the ability to work independently or as part of a team.

Qualifications

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to comprehend the various FedEx service products to assist in determining customers' needs.
• Typing/data entry skills.
• Ten-key skills preferred.
• PC experience with the ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi-tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast-paced team environment.

Responsibilities

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, which includes determining pick-up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales.
• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.
• Administer freight pick-up process, as required.
• Assist customers via phone, e‑mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc.
• Make freight delivery appointments, as required.
• Review drivers' Hours-of-Service logs to ensure accuracy, as required; report discrepancies to appropriate leadership member.
• Assist city operations, including but not limited to, checking-in drivers and processing related documentation, coordinating drop-off situations, coordinating driver collections, etc.
• Communicate with sales, operations and other service centers and/or departments to ensure customer's needs are achieved and all issues are resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers, as required.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as required

Skills

Strong phone skills

Interpersonal skills

Time management

Organizational skills

Multi-tasking

Data entry

Typing

Ten-key skills

PC experience

Team player

Independent worker

Education

High school diploma or GED

Tools

Computer

Fax machine

Copier

Scanner

Job description

FedEx Freight, Inc. is seeking an administrative customer service specialist to support daily service-center operations. You will handle documentation, process shipments, and assist customers with pickup, delivery, and rate quotes in a fast-paced environment.

This role requires strong phone and written communication, basic math, and accuracy in data entry. Prior office or transportation experience is preferred, with the ability to work independently or as part of a team.