Evening Freight Support Specialist (Part-Time)

FedEx Freight, Inc.; Fort Wayne (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx Freight, Inc. is seeking an Administrative Clerk to support customer service and documentation in the service center. The role involves filing, data entry, answering phones, and processing shipments with accuracy.

You will assist customers by phone/email, schedule pickups, and ensure timely communication with internal teams. A high school diploma or GED and general office experience are preferred.

Qualifications

• High school diploma or GED.
• 2 years general office experience preferred.
• 1 year customer service experience preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math, with or without a calculator.
• Strong written and verbal communication skills.
• Ability to use general office equipment and learn required systems.
• Typing/data entry skills; 10-key skills preferred.
• PC experience with the ability to learn required computer systems.

Responsibilities

• Handle administrative/clerical tasks including filing, copying, and data entry.
• Verify and complete required documentation and reports.
• Provide accurate information to customers and process inquiries.
• Enter freight shipment information and generate freight bills.
• Assist customers via phone, email, or fax with inquiries.
• Make freight delivery appointments and coordinate pickup/delivery needs.
• Review Hours-of-Service logs and report discrepancies.
• Coordinate with sales, operations and other centers to meet customer needs.

Skills

Phone skills

Interpersonal skills

Data entry

Math basics

Verbal communication

Written communication

Time management

Teamwork

Education

High school diploma or GED

Job description

FedEx Freight, Inc. is seeking an Administrative Clerk to support customer service and documentation in the service center. The role involves filing, data entry, answering phones, and processing shipments with accuracy.

You will assist customers by phone/email, schedule pickups, and ensure timely communication with internal teams. A high school diploma or GED and general office experience are preferred.