Evening Service Advisor - Truck & Equipment

Rush-Enterprises; Lowell (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Training and advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment in a dealership service department. The role requires delivering accurate service input and navigating diagnostics, with a focus on customer communication and outstanding service delivery.

Responsibilities include confirming details, creating repairs, obtaining approvals, and coordinating with foremen to meet promised times.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company's carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.
• Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer's method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment in a dealership service department. The role requires delivering accurate service input and navigating diagnostics, with a focus on customer communication and outstanding service delivery.

Responsibilities include confirming details, creating repairs, obtaining approvals, and coordinating with foremen to meet promised times.