Commercial Truck Service Advisor - Growth & Benefits

Rush Enterprises, Inc; Topeka (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Advancement opportunities

Job summary

Rush Enterprises, Inc. is seeking a Service Advisor to sell and schedule required service work for our commercial truck and equipment service department. You will gather customer details, perform walk-around inspections, and create accurate repair orders.

You will connect to J-Pro for on-the-spot diagnostics, discuss estimates, arrange payment, and communicate timelines with customers and foremen. A High school diploma, CDL, and one year of service experience are required.

Qualifications

• High school diploma or GED.
• One year service experience or equivalent.
• Valid CDL license.
• Ability to obtain credit approval and communicate vehicle repairs clearly.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot vehicle diagnostics; print report and reference service history.
• Advise customers on vehicle care and the value of following manufacturer specifications.
• Write up service issues accurately on the repair order and obtain customer signatures.
• Establish promised time with shop workflow and communicate with foreman.
• Establish payment method and obtain credit approval if necessary.
• Create and file the repair order and secure customer signatures.
• Monitor progress and inform customers of changes in estimates or times; obtain authorization for additional repairs.

Skills

CDL license

Customer service

Communication

Education

High school diploma or GED

One year service experience

Tools

J-Pro diagnostics

Job description

Rush Enterprises, Inc. is seeking a Service Advisor to sell and schedule required service work for our commercial truck and equipment service department. You will gather customer details, perform walk-around inspections, and create accurate repair orders.

You will connect to J-Pro for on-the-spot diagnostics, discuss estimates, arrange payment, and communicate timelines with customers and foremen. A High school diploma, CDL, and one year of service experience are required.