Second Shift Service Advisor – Trucks & Equipment Care

Rush Enterprises, Inc; Lowell (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Training and advancement

Positive culture

Job summary

Rush Truck Centers is seeking a Service Advisor to coordinate service work for commercial trucks and equipment. You will gather customer details, perform walk-around inspections, and connect to J-Pro for on-the-spot diagnostics, then advise customers on maintenance aligned with manufacturer specs.

Responsibilities include documenting issues, establishing promised times, handling payments, creating repair orders, and tracking progress while communicating changes to customers.

Qualifications

• High school diploma or GED required.
• At least 1 year of service experience or equivalent.
• Manufacturer training or certified programs preferred.
• Valid CDL license and insurability per company policy.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify vehicle information.
• Diagnose using J-Pro; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up issues clearly on the service input card and obtain signatures.
• Set promised time based on shop workflow and communicate with foreman.
• Determine payment method and obtain credit approval if needed.
• Create repair orders and secure documentation in the jacket.
• Monitor repair progress and obtain authorization for additional work.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Tools

CDL License

Valid Driver's License

Job description

Rush Truck Centers is seeking a Service Advisor to coordinate service work for commercial trucks and equipment. You will gather customer details, perform walk-around inspections, and connect to J-Pro for on-the-spot diagnostics, then advise customers on maintenance aligned with manufacturer specs.

Responsibilities include documenting issues, establishing promised times, handling payments, creating repair orders, and tracking progress while communicating changes to customers.