Retail Lead: Customer Experience & Operations

Amazon; Malibu (CA); Hybrid; USD 44,000 - 48,000; Full time

Benefits offered by this job

Benefits available

Job summary

Amazon in Malibu, CA is seeking a Retail Lead Associate (Full-Time) to be the face of Amazon and lead customer service operations at our CXO site. The role emphasizes speed, accuracy, and a positive customer experience while supporting floor leader responsibilities across a fast-paced retail environment.

The position requires open availability, 40 hours per week, and shifts including days, with potential night/weekend coverage; ability to lift up to 49 pounds and stand for long periods is

Qualifications

• High school diploma or equivalent.
• Are 18 years of age or older.
• 1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.
• Experience in training others.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours and frequently push, pull, squat, bend and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Retail experience

Leadership training

Education

High school diploma or equivalent

Job description

Amazon in Malibu, CA is seeking a Retail Lead Associate (Full-Time) to be the face of Amazon and lead customer service operations at our CXO site. The role emphasizes speed, accuracy, and a positive customer experience while supporting floor leader responsibilities across a fast-paced retail environment.

The position requires open availability, 40 hours per week, and shifts including days, with potential night/weekend coverage; ability to lift up to 49 pounds and stand for long periods is