Retail Lead Associate — Evening & Weekend Customer Experience

Amazon; LaFayette (GA); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Benefits available

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) for Customer Experience Operations at our Lafayette, LA site. You will be the face of Amazon, delivering strong customer service, leading floor activities, and supporting operations with attention to detail.

You must be available Sunday-Thursday 2:45pm-9:15pm, lift up to 49 pounds, and be ready to work flexible shifts including nights, weekends, and holidays. Starting pay is $18.35 per hour with benefits.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as escalation point to assist peers in solving customer issues.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that affect the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Skills

Customer service

Attention to detail

Leadership

Education

High school diploma or equivalent

Tools

Inventory management systems

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) for Customer Experience Operations at our Lafayette, LA site. You will be the face of Amazon, delivering strong customer service, leading floor activities, and supporting operations with attention to detail.

You must be available Sunday-Thursday 2:45pm-9:15pm, lift up to 49 pounds, and be ready to work flexible shifts including nights, weekends, and holidays. Starting pay is $18.35 per hour with benefits.