Evening Resort Operations Lead | VIP Guest Experience

Vacatia; Kissimmee (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Vacatia is seeking a Manager on Duty in Kissimmee, FL, to lead front desk and resort operations during the 3pm–11:30pm shift. You will resolve guest concerns, oversee VIP arrivals, and coordinate with departments to ensure a seamless guest experience.

Qualified candidates have 3+ years in hospitality, strong leadership, and excellent communication. Proficiency in Microsoft Office and PMS systems like Cloudbeds or Whistle is a plus. Evening and weekend availability is required.

Qualifications

• 3+ years in hospitality or resort operations (timeshare experience a plus).
• Confident, positive leader who can handle high-pressure situations with grace.
• Excellent communication skills and a guest-first mindset.

Responsibilities

• Act as the primary point of contact for guest concerns, ensuring timely and professional resolution.
• Oversee VIP check-ins and prepare welcome packages.
• Keep communication flowing between departments for seamless operations.
• Ensure front desk equipment and supplies are always ready.
• Enforce safety and security procedures while keeping guests comfortable.

Skills

Leadership

Guest service

Communication

Problem solving

Tools

Microsoft Office

Cloudbeds

Whistle

Job description

Vacatia is seeking a Manager on Duty in Kissimmee, FL, to lead front desk and resort operations during the 3pm–11:30pm shift. You will resolve guest concerns, oversee VIP arrivals, and coordinate with departments to ensure a seamless guest experience.

Qualified candidates have 3+ years in hospitality, strong leadership, and excellent communication. Proficiency in Microsoft Office and PMS systems like Cloudbeds or Whistle is a plus. Evening and weekend availability is required.