Resort Front Desk Associate - Guest Experience & Growth

Vacatia; Kissimmee (FL); Sur place; USD 18 000 - 26 000; Plein temps

Résumé du poste

Vacation Village at Parkway in Kissimmee, FL is seeking a friendly Front Desk Associate to warmly welcome guests and ensure smooth check-in and check-out. You will handle reservations, inquiries, and basic payments with accuracy.

This role requires strong communication, multitasking, and a willingness to learn new systems. Weekend and holiday availability is appreciated as we deliver memorable hospitality in a fast-paced resort environment.

Qualifications

• Guest-focused front desk experience preferred.
• Ability to handle payments and basic math.
• Willingness to learn new systems.
• Ability to work weekends/holidays.

Responsabilités

• Greet guests and provide outstanding customer service from check-in to check-out.
• Answer guest inquiries and resolve issues quickly and professionally.
• Manage reservations, room assignments, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and registration audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Connaissances

Customer service

Communication

Multitasking

Cash handling

Tech savvy

Outils

POS system

Reservations software

Description du poste

Vacation Village at Parkway in Kissimmee, FL is seeking a friendly Front Desk Associate to warmly welcome guests and ensure smooth check-in and check-out. You will handle reservations, inquiries, and basic payments with accuracy.

This role requires strong communication, multitasking, and a willingness to learn new systems. Weekend and holiday availability is appreciated as we deliver memorable hospitality in a fast-paced resort environment.