Night Audit Manager

Vacatia; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Vacatia is seeking a Night Audit Manager to lead the overnight Front Office operations at our resort in Kissimmee, FL. Youll balance auditing, reporting, and guest interactions to close each day accurately and efficiently.

Youll supervise a small overnight team, ensure policy adherence, resolve guest concerns, and coordinate with other departments to maintain a welcoming, well operated property overnight.

Qualifications

• 3 years Front Office Night Audit accounting/audit or related experience
• Experience in a resort/hotel/timeshare preferred
• Previous supervisory or leadership experience required
• Experience with property management systems and nightly audit procedures preferred

Responsibilities

• Oversee overnight Front Office operations and ensure service standards and company policies are followed
• Complete and oversee the nightly audit ensuring financial transactions are accurate and balanced
• Research discrepancies and prepare daily financial and operational reports
• Lead, coach and support Front Office team members including training and onboarding
• Provide personalized guest service and resolve guest concerns and service recovery situations
• Monitor overnight arrivals, departures, room status and other Front Office activities
• Assist with guest check-ins/check-outs and Front Office transactions using the resort's property management system
• Coordinate VIP arrivals, amenities and special guest requests
• Communicate with other departments and management to address overnight operational needs
• Monitor guest feedback and service trends and share relevant information with leadership
• Promote resort amenities, activities and local attractions to enhance the guest experience
• Operate the courtesy shuttle and assist with other overnight resort needs as required
• Maintain accurate records and protect guest and company information and follow all safety and company standards

Skills

Leadership

Attention to detail

Communication

Customer service

Tools

Property Management System

Job description

Now Hiring Night Audit Manager Are you a hospitality professional who thrives during the overnight hours and enjoys balancing operational leadership with exceptional guest service Vacatia is looking for a Night Audit Manager to lead our overnight Front Office operations and ensure each day closes accurately and efficiently

What Youll Do

In this role youll oversee the nightly audit review and balance financial transactions prepare daily reports and support the Front Office team while serving as a key point of contact for our overnight guests Youll also have the opportunity to make a meaningful impact on the guest experience by resolving concerns anticipating needs and ensuring our resort remains welcoming and well operated throughout the night

Location 2975 Arabian Nights Blvd Kissimmee FL 34747

Pay rate 23hr

Your Responsibilities

• Oversee overnight Front Office operations and ensure service standards and company policies are followed
• Complete and oversee the nightly audit ensuring financial transactions are accurate and balanced
• Research discrepancies and prepare daily financial and operational reports
• Lead coach and support Front Office team members including training and onboarding
• Provide personalized guest service and professionally resolve guest concerns and service recovery situations
• Monitor overnight arrivals departures room status and other Front Office activities
• Assist with guest check ins check outs and Front Office transactions using the resorts property management system
• Coordinate VIP arrivals amenities and special guest requests
• Communicate with other departments and management to address overnight operational needs
• Monitor guest feedback and service trends and share relevant information with leadership
• Promote resort amenities activities and local attractions to enhance the guest experience
• Operate the courtesy shuttle and assist with other overnight resort needs as required
• Maintain accurate records protect guest and company information and follow all safety and company standards

What Were Looking For

• 3 years of Front Office Night Audit accountingaudit or related experience
• Previous resort hotel or timeshare experience preferred
• Previous supervisory or leadership experience required
• Experience with property management systems and nightly audit procedures preferred
• Strong attention to detail and accuracy
• Excellent communication problem solving and customer service skills

Why Youll Love It Here

At Vacatia were in the business of making memories Every interaction with our guests is an opportunity to create a great vacation experience and our overnight teams play an important role in making that happen If youre a hands on hospitality leader who enjoys taking ownership supporting your team and ensuring both the numbers and the guest experience are right wed love to hear from you

Ready to lead with confidence and make every guest feel like a VIP and bring your skills to a role where your leadership shines every day